Refund Policy

At Hale&Well, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns & Refunds

We accept returns within 30 days of purchase. To be eligible for a return, items must be:

Unopened and in their original sealed packaging
In the same condition that you received them
Accompanied by proof of purchase

Please note: Due to health and safety regulations, we cannot accept returns of opened or used supplements.

How to Request a Return

To initiate a return, please contact us at hello@haleandwell.com with:

Your order number
The product(s) you wish to return
Reason for return

Once we receive your return request, we'll send you instructions on how to return your items.

Refund Processing

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.

Shipping Costs

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [your email] with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs.

Questions?

If you have any questions about our refund policy, please contact us at hello@haleandwell.com.